1/13/2023 0 Comments Service blueprintThe opportunity space should be easy to understand, a simple subject matter, and based on data. HOW STEP 1: Identify the problem space that is key to the success of your service. Transform the service and create change, bringing a more flexible and adaptive mindset to bear. Provide insights into critical moments throughout the experience and possible improvements.Demonstrate what is happening “behind the scenes” to establish the experience and accelerate the process of understanding the service and how it connects with people.Achieve a holistic, shared perspective of the user experience with your service.Many teams, tools, and systems are involved behind the scenes of a service.Trying to standardize a user experience and remove barriers or blockages.Faced with a complex problem and having difficulty identifying the root cause.A problem spans multiple offerings, groups, or locations.Session Length: 60+ minutes Group Size: 5+ people Prep Time: 30+ minutes WHEN Each service must align with a business goal (e.g., reducing help desk wait times, streamlining the employee onboarding process). Similar to Journey Maps, which show the user’s experience, or “frontstage,” Service Blueprints take it one step further, showing what happens behind the scenes, or “backstage.”Įach service can have its own blueprint, so that one does not get too detailed or large in scope. This tool helps a team outline and visualize a service, connecting relationships between people, tools, and processes.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |